Extended Stay America Select Suites - El Paso - East

The $100 deposit policy upon check-in is a surprise, especially when it's not communicated in advance. To add salt to the wound, I had to cough up an extra $40 for bringing a pet. Housekeeping starts knocking way too early, and the advertised amenities are misleading-no oven and minimal kitchen supplies, you'd need to bring a lot just to make basic meals.

Booked a room with a double bed.

Absolutely amazing hotel, clean, polite staff, location in the middle of jackson was favourable. The room was spacious with a double bed, the bed was exceptionally comfortable. Location: the venue was short walk to main streets as well as the airport. My stay here was AWESOME.

Upon check-in, I was surprised by a $100 deposit that wasn't communicated beforehand. An extra $40 charge for my pet further added to the frustration. Housekeeping began knocking at 9 AM, which rushed my morning, even after requesting a late checkout at noon.

Spacious rooms.

Central heating, television and a microwave oven in the room and the exceptionally comfortable bed. Well-equipped bathroom with a tub...

a) Large room, comfortable beds, attentive staff

a) Lack of kitchen supplies, rude check-in experience, extra charges for basic amenities

The rooms are fairly large and feature easy-to-maintain wood floors. The hotel is clean and well-kept. Conveniently located close to Fort Bliss and multiple restaurants within walking distance, it offers great value for extended stays. The staff are professional and attentive, with notable mentions for Sonia Velez, who ensures efficient service with a friendly demeanor, and Stephanie, who follows up on room cleanliness post-service.

Check-in times were strict and caused some inconvenience.

I booked the Standard Queen Room and arrived excited about staying here. The location has its perks like being close to restaurants and stores, convenient to grab meals when I didn't want to cook. Upon check-in, the staff seemed a bit overwhelmed and didn't offer the friendliest of welcomes. When I entered my room, it was clean, but the strong bleach smell hit me right away. The bed was comfortable enough, but the double size felt cramped for two people, especially with one being 6'2". I faced extra charges that caught me off guard, like a $100 deposit and a $40 pet fee, which I wasn't informed about until check-in. Housekeeping started knocking at my door much too early, asking me when I'd be checking out, even after I requested a late check-out at noon. No kitchen supplies were provided unless you pay extra. The only one toilet paper roll given felt stingy for a long stay as well. The Wi-Fi was a letdown. It was much slower than expected and made it hard to work from my room. I appreciated the fridge and microwave, but I wouldn't recommend this place for anyone planning a longer stay without bringing a lot of their own essentials.

The staff provided really good service . The check-in process was frustrating due to unexpected fees.

clean, clean, clean

The room was impressively spacious and featured easy-to-maintain wood floors. I loved that the hotel felt well-kept and clean throughout my entire stay. Plus, the location provided convenient access to nearby restaurants within walking distance!

can recommend 😊❤️

The location was secure and clean. We explored a local park and a nearby museum, both easy to access. The staff were attentive and helpful, ensuring all our needs were met. I totally recommend this place for a group getaway.

One downside was a maintenance issue we faced . It took some time to get assistance, a bit frustrating.

Not the best shower situation

The place seemed pretty nice at first, but there was a major water issue. We couldn't shower or brush our teeth, a bummer. The staff suggested buying water or switching hotels, just not cool. The clean kitchen area was nice though, and the beds were comfy enough for a short stay.

I had a decent stay with a clean room and a little kitchen area, but my check-in experience didn’t exactly start on the best note. For $46 per night, it was worth it, but I would be cautious returning.

The room was clean and well-maintained, with decent kitchen facilities perfect for preparing basic meals. I particularly appreciated the reliable Wi-Fi that kept me connected throughout my one-night stay. The unexpected $100 deposit was frustrating, especially since I wasn't informed in advance, and the extra charge for pet accommodations added to the hassle. To make matters worse, housekeeping knocked far too early, disrupting my morning routine.

The room wasvery comfy and tidy, providing the essentials for my needs. Having a fridge and microwave.

There was no hot water .